You can check the status of your order by clicking the option “My Orders” or “Track order” which is available on the main menu of the website or app.
After making an order from the website, you will get an email and SMS on your mobile phone for confirmation. However, you can also check the confirmation by clicking “My orders” and “Track Order”. In this option, you will get all information about your order from the website.
Meanings of various statuses in My Orders are: PLACED: Placing of an order from the website CONFIRMED: Placed order has been confirmed PACKED: Confirmed order has been packed SHIPPED: Order is shipped from the company DELIVERED: Order is delivered to the consignee/customer CANCELLED: Order is cancelled due to some reason REVERSED: Request for returning or replacing the order is in process RETURNED: Order is returned and the fund transfers back to your account REPLACED: Request is complete for replacement of an order COURIER RETURNED: Order is undelivered and it is returned to the DecoreMantra
Well, it is not possible! After placing an order, you can’t change or rectify the address. Thus, it is advised to fill out the right details carefully and check your details before placing an order. At this time, it is not possible to change the address after placing an order.
At this time, this service is not available for the users. But, you don’t need to worry because you will get the genuine and original product from DecoreMantra. We provide the right product according to your desire at your doorstep.
At DecoreMantra, delivery charges depend upon the quantity. If you are ordering products/items in bulk then delivery may be free for your address (except international shipping). However, fairness depends upon the seller or the product.
After confirmation of your order, your order will be delivered within 7 to 8 working days. You will also get an email and SMS through which you can track your order from time to time. After shipping a parcel, keep tracking your order by clicking on “Track Order” on the main menu of the website.
In the case of an open package/parcel, you don’t need to accept the delivery. Just return it at the same time and cancel your order by clicking the My Orders option. Our company will accept your cancellation request and will provide another seal packed item for you.
The theme package includes Theme source, Photoshop design files and manual guide.
That is not a problem. You just need to modify the width/height ratio in theme settings.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.